Privacy Policy

The data controller for this website is INOVERA LIMITED, a company registered in Scotland (Company No. SC874398), with its registered office at Ferry Road Avenue, Edinburgh, Scotland, United Kingdom.

For any privacy question or request, email support@inovera.co.uk.

We only collect the information you choose to submit through our forms:

• Project enquiry form (homepage): full name, email address, and optionally your phone number, company name and website, plus the service you are interested in, budget range, timeline, project description and your consent confirmation.
• Pharmacovigilance business enquiry form: company name, contact name, business email, the pharmacovigilance service you are interested in and your message.

Please do not submit patient information, health data or adverse event reports through any form on this website. The pharmacovigilance form is for business enquiries only.

We do not offer visitor accounts, we do not take payments on this website, and we do not use analytics or advertising tracking tools.

• To respond to your enquiry and discuss your requirements.
• To send you an automatic confirmation that we have received your enquiry.
• To prepare quotes, proposals or supplier information you request.
• To keep a record of business correspondence.

We do not sell your personal data and we do not use it for marketing newsletters.

We rely on your consent (given via the consent checkbox on the project enquiry form) and on our legitimate interests in responding to business enquiries and taking steps at your request before entering into a contract.

We use a small number of trusted service providers to run the website, who process data on our behalf:

• Email delivery: Resend, used to send enquiry notifications and confirmation emails.
• Website hosting and database: our hosting provider, which stores submitted enquiries securely.

Some of these providers may process data outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law. We will not otherwise share your information unless required to do so by law.

This website does not set advertising or analytics cookies. Your light or dark theme preference is stored locally in your browser so the site remembers your choice.

The site loads fonts from Google Fonts and some images from third-party image services (such as Unsplash and Pexels). When your browser requests these files, those providers may receive technical information such as your IP address.

We keep enquiry details only for as long as needed to respond to you and manage any resulting business relationship. Enquiries that do not lead to a business relationship are reviewed periodically and deleted when no longer needed.

Under UK GDPR you have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To make a request, email support@inovera.co.uk.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We take reasonable technical and organisational measures to protect the information you send us, including encrypted (HTTPS) connections between your browser and our website.

We may update this policy from time to time. The latest version will always be available on this page.